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FAQ - Employers

How do I reset my password?
  1. On the global navigation (top of this page), select Employers > Forgot Password.
  2. Enter the email address that you used to register for Learning in Action.
  3. Check your email inbox to find a password reset link. Click on the link. 
  4. Create a new password as prompted. Note: The link times out after 10 minutes, so you must create a new password within this timeframe. If the link does time out, repeat steps 1 to 3.

I am not receiving emails from the Learning in Action platform

If you are not receiving our emails, it is likely because your organizational spam filter is blocking the correspondence. Please try the following steps:
  • Check your junk/spam folder.
  • If the email does not appear in junk/spam, go to the configuration settings for your email and whitelist How to whitelist emails: